Cancellation & Refund Policy

Effective Date: [03/10/2024]

This policy applies to all services offered by Xenox Enext (“we”, “us”, “our”), including but not limited to:

Client: Any individual or business who purchases or engages our services.
Service Commencement: The point when we begin work under a project, which may include but is not limited to planning, resource allocation, or initial design drafts.

A client may cancel the project before Service Commencement without penalty; any payments made up to that point will be fully refunded.
Once Service Commencement has taken place, cancellations are subject to the following:

Project Stage	Refund Available	Notes
Planning / Requirements Gathering	Up to 75% of amount paid	We may retain up to 25% to cover administrative costs.
After Design Draft(s) Delivered	Up to 50%	Design resources/time already invested.
Once Development / Implementation Begins	Up to 25%	Most work is irreversibly committed.
After Final Deliverable / Deployment	No refund	Project completed.

To cancel, the client must notify us in writing (email sufficient) with detail of which stage the project is in.

We reserve the right to cancel a project at any time due to unforeseen circumstances (e.g. inability to meet agreed timelines, resource constraints, or conflict of interest).
If we cancel before Service Commencement, a full refund of the amounts paid will be issued.
If we cancel after Service Commencement, we will refund a pro–rated portion of the fees based on the work completed, but will retain reasonable compensation for work done up to cancellation.

Refunds will be made using the same payment method the client used, unless otherwise agreed.
The refund will be processed within 14 business days of the cancellation request (or from our cancellation notice).
Any bank or transaction fees incurred will be deducted from the refund amount, unless explicitly agreed otherwise.

Any third-party costs incurred that cannot be reversed (e.g. domain registration, third-party plug-in / theme licenses) will not be refunded if those are non-refundable.
Any custom work already delivered and accepted by the client cannot be “undone” for refund.
If the client has provided incorrect, delayed, or insufficient information that affects delivery, we are not obligated to refund delays or costs arising from that.

Changes to the scope after Service Commencement may incur additional fees.
If such changes significantly affect delivery timelines or cost, those will be handled via a separate change request and are not covered by refunds under this policy.

If there is any disagreement about cancellation or refund amounts, we will first attempt to resolve it amicably through discussion.
If resolution fails, both parties agree to pursue mediation before undertaking any legal proceedings.

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